What is the Docsvault licensing model?
Docsvault editions follows the Standard Named based and Concurrent users licensing models. Apart from these, Docsvault also offers Read-Only User and External User (for Enterprise & Ultimate Editions only) Licenses.
Can I mix Standard Named and Concurrent User licenses for use within the same installation of Docsvault?
Yes, you can have a hybrid licensing model that supports both Standard Named based and Concurrent user licensing models simultaneously within the same Docsvault installation.
Can we run multiple instances of the server software on a single server?
You will need a separate server and corresponding license for each additional instance you wish to run.
How much does Docsvault cost?
Docsvault is hands down the most cost-effective Document Management Solution in its class. Visit Products page on our website for pricing details and support options.
Are there any discounts for nonprofit or Educational organizations?
Yes. If you are a not for profit organization engaged in direct charity work (i.e. a recognized charitable organization) or a nonprofit, federal or state government educational institute or department, we will be very happy to offer you a 20% discount on all products. Please contact our sales department with your details.
What are the methods of ordering Docsvault products?
The simplest and quickest method of ordering Docsvault is through our online purchase page using any major Credit/Debit card or using Paypal. You may also use a purchase order for ordering in case your organization does not use credit/debit cards. Please contact our sales department for a Quote or Invoice and Payment link.
How soon will I get my activation keys?
If you order using our online purchase page, your activation keys are emailed instantly and are also displayed right after the purchase process is successful. For purchase with POs, we need to receive your PO before we can process your order and send out the activation keys.
Do I need to reinstall Docsvault once I receive the activation keys?
No. All you have to do is use your activation keys to activate your current trial installation to remove the limitations forever. Activating the software simply removes the time limitations on the same trial software and activates the total number of users purchased in the system.
Will I receive a CD/DVD or Boxed product?
No. All our products are distributed as electronic downloads only. Customers can download any version of Docsvault directly from their Client Center login at any time.
Do you offer a refund or money back policy?
Unfortunately due to the nature or our product delivery and activation process a refund policy is very easily misused and hence we do not offer a refund once a product is purchased. Docsvault provides a fully functional 30 days trial of all products without any registrations or sign ups that can be freely downloaded from the Downloads page of our website at any time.
CANCELLING DOCSVAULT SUBSCRIPTION:
If you no longer wish to continue the service, you may request to stop the billing and cancel the account. A subscription cancellation prevents the auto-renewal from occurring if the cancellation is requested at least 5 working days prior to the renewal date. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.
Do you charge Sales Tax?
A 7% Sales tax is collected only for New Jersey residents or entities. If you are a NJ entity who enjoys a sales tax exemption, please contact us before the purchase.