Knowledgebase : Troubleshooting
A Client connection to the server can fail due to following reasons. * A firewall on the server side is blocking connections to the Docsvault background service. Docsvault adds all necessary exceptions to the Windows Firewall during installation. Howev...
REASON: Visual C++ runtime is not installed. RESOLUTION: Download and install the proper runtime using the following links depending on your OS version. (note that on some machines it may be required to install both the 64 and 32 bit of runtime even i...
REASON: ASP.Net component is not enabled for IIS. RESOLUTION: Follow the instructions in Installing/Enabling IIS Features [http://www.docsvault.com/online-help/manual/index.html?installing_web_application.html] topic in the Web Application Installation ...
There could be more than one reason for this behavior. Detailed information about the requirements can be found here.
You will need to install Flash Player 9.0.24 or greater to enable Add Files button.
By default the max file size limit to upload file is set to 20MB which can be changed in Docsvault Web Manager.
Access through mobile device apps require: * A secure https:// connection using SSL certificates. Please ensure your Docsvault Web Application is configured to be accessible through a secure https site binding. * A localhost site binding is added I...
REASON: Static Content is not enabled for IIS. RESOLUTION: Follow the instructions in Installing/Enabling IIS Features [http://www.docsvault.com/online-help/manual/installing_web_application.html] topic in the Web Application Installation guide to ens...