Knowledgebase : Troubleshooting
A Client connection to the server can fail due to following reasons. * A firewall on the server side is blocking connections to the Docsvault background service. Docsvault adds all necessary exceptions to the Windows Firewall during installation. Howev...
REASON: Visual C++ runtime is not installed. RESOLUTION: Download and install the proper runtime using the following links depending on your OS version. (note that on some machines it may be required to install both the 64 and 32 bit of runtime even i...
REASON: ASP.Net component is not enabled for IIS. RESOLUTION: Follow the instructions in Installing/Enabling IIS Features [http://www.docsvault.com/online-help/manual/index.html?installing_web_application.html] topic in the Web Application Installation ...
Docsvault Web Scanning feature is compatible with Internet Explorer 9 and higher with ActiveX control enabled. When you run scan for the first time, you will be prompted to install Docsvault Web Component plug-in that will automatically enable ActiveX con...
There could be more than one reason for this behavior. Detailed information about the requirements can be found here.
You will need to install Flash Player 9.0.24 or greater to enable Add Files button.
Docsvault Web Scanning works with scanners that support TWAIN driver. If you are unable to see your scanner listed in the scanner option, verify that you have proper TWAIN drivers installed for your scanner.
By default the max file size limit to upload file is set to 20MB which can be changed in Docsvault Web Manager.
REASON: Static Content is not enabled for IIS. RESOLUTION: Follow the instructions in Installing/Enabling IIS Features [http://www.docsvault.com/online-help/manual/installing_web_application.html] topic in the Web Application Installation guide to ens...