Document Management Software Help : Docsvault

Common errors-Docsvault Web Application Installation

Common errors-Docsvault Web Application Installation

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Common errors-Docsvault Web Application Installation

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WebServer

Having trouble in Docsvault Web Application Installation?

 

The following are the common errors encountered during Docsvault Web Application installation.

 

HTTP Error 500.19 – Internal Server Error

 

Http error 500.19 - asp.net 4.5 missing

Reason:
ASP.Net component is not enabled for IIS.

 

Resolution:
Follow the instructions in Installing/Enabling IIS Features topic in the Web Application Installation guide to ensure that ASP.Net feature is selected during IIS installation.

 

 

Could not load file or assembly ‘ChilkatDotNet4.DLL’ or one of its dependencies….

 

Chilkat Error 32 bit VC++ 2010 missing if enable 32 bit true for apppool 

 

Reason:
Visual C++ runtime is not installed.

 

Resolution:
Download and install the proper runtime using the following links depending on your OS version. (note that on some machines it may be required to install both the 64 and 32 bit of runtime even if you have a 64 bit OS)

 

32 Bit OS
http://www.microsoft.com/en-us/download/details.aspx?id=5555  

 

64 bit OS
http://www.microsoft.com/en-us/download/details.aspx?id=14632

 

 

 

Unable to see icons/images in Docsvault Web Client

 

Reason:
Static Content is not enabled for IIS.

 

Resolution:
Follow the instructions in Installing/Enabling IIS Features topic in the Web Application Installation guide to ensure that ‘Static Content’ feature is selected during IIS installation.