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General FAQs |
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| 1. |
I
am worried that trying to implement Docsvault
will be difficult to do. My existing manual
filing system is tedious but familiar.
How hard is it to setup and use Docsvault? |
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It
is incredibly easy to setup and even
easier to use. Plus you get so many other
advantages that manual filing systems
cannot offer, such as document profiling
(indexing), efficient organization and
management, security, simultaneous access,
audit trails, version control, workflow,
scanning support and many others. You
can simulate your entire filing system
through Docsvault. Installing Docsvault
is just a matter of minutes. And if you
are familiar with Windows® Explorer,
you will be immediately familiar with
Docsvault. |
| 2. |
You
seem to have a lot of features. Do
you think it’s easy enough for
a normal user to learn and use all
these advanced features? |
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Yes.
We take pride in the fact that our software
is incredibly simple and easy to use. That
was our goal right from the start. We have
thoughtfully designed and implemented each
feature so that it remains comprehensive
yet simple enough for any user. If you
know basic operations in Windows like drag
and drop, copy and paste, and saving files
in a folder structure, you are already
familiar with most of the software. All
of the other features are available from
a simple right click on the files. And
our comprehensive Online Help, Quick Start
Guides, and free technical support will
be there for you in case you have any questions. |
| 3. |
What
kind of files can I store in Docsvault? |
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You
can essentially store any computer generated
file in Docsvault that is supported by
the Windows® operating system, including
MS Office® files, media files, PDFs,
Tiffs, engineering drawings, Web pages,
and archived files. In addition, you can
scan your paper documents and convert them
directly into multi page PDF or TIFF files,
right from within Docsvault. Optionally
you can even create searchable PDF files
from scanned documents automatically, using
our OCR add-on |
| 4. |
What
is the difference between the Professional
and Small Business editions? |
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Docsvault
Professional is for single users and Docsvault
Small Business is for small and medium
sized businesses with multiple user access.
Docsvault Professional has all the features
and tools a single person needs for complete
organization, management, and security
of their files. Docsvault Small Business
has all of the Professional Edition features
plus others that are specifically designed
to collaborate and manage documents in
a multiple user environment. Note that
it is not possible to use two Professional
edition installations to share the same
data repository. |
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Licensing
& Purchase FAQs |
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| 1. |
What is the Docsvault licensing model? |
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Docsvault Small
Business edition follows the named user
licensing model. For example, with a 10
user license you can create 10 usernames
within the Docsvault system. You are free
to install the client software on any number
of workstations you wish. You may login
from any computer using any username defined
in Docsvault. The server software can only
be installed on one computer. The Professional
Edition has a single-user license and can
only be installed on one computer. |
| 2. |
Can
we run multiple instances of the
server software on a single server? |
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You
will need a separate SB edition license
for each additional instance you wish to
run. |
| 3. |
How
much does Docsvault cost? |
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Docsvault
is hands down the most cost effective Document
Management Solution in its class. Note that the
listed price is a onetime purchase only
and there are no recurring costs of any
kind. We even provide free support and free updates.
| Docsvault SB |
Multi User Document Management |
| Docsvault
SB 5 Users |
$599.99 |
| Additional Users Pack |
Every additional 5 users will cost $399.99 |
| OCR Add-ons (optional) |
$299.99 |
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| Docsvault Pro |
Personal Document Management |
| Docsvault
Pro |
$79.99 |
| OCR Add-ons (optional) |
$49.99 |
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| 4. |
Are
there any discounts for nonprofit or
Educational organizations? |
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Yes.
If you are a not for profit organization
engaged in direct charity work (i.e. a
recognized charitable organization) or
a nonprofit, federal or state government
educational institute or department, we
will be very happy to offer you a 35% discount
on all products. Please contact our sales
department with your details. |
| 5. |
What
are the methods of ordering Docsvault products? |
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The
simplest and quickest method of ordering
Docsvault is through our online purchase
page using any major Credit/Debit card
or using Paypal.
You may also use a purchase order
for ordering in case your organization
does not use credit/debit cards. Please
contact our sales department for a
Quote or Invoice. |
| 6. |
How
soon will I get my activation keys? |
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If
you order using our online purchase page,
your activation keys are emailed instantly
and are also displayed right after the
purchase process is successful. For a check
purchase, we need to receive your check
before we can send out the activation keys. |
| 7. |
Do
I need to reinstall Docsvault once I receive the activation keys? |
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No.
All you have to do is use your activation
keys to activate your current trial installation
to remove the limitations forever. The
trial software is exactly the same software
you will be using after activation. |
| 8. |
Will
I receive a CD/DVD or Boxed product? |
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No.
All our products are distributed as electronic
downloads only. Docsvault makes all its
prior versions available for download on
our website so you can download your version
of Docsvault anytime in the future just
by going to our old
versions download page. |
| 9. |
Do
you offer a refund or money back policy? |
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Unfortunately
due to the nature or our product delivery
and activation process a refund policy
is very easily misused and hence we do
not offer a refund once a product is purchased.
Docsvault provides a fully functional 30
days trial of all products without any
registrations or signups that can be freely
downloaded from the Downloads
page of our website at any time. Activating
the software simply removes the time limitations
on the same trial software and activates
the total number of users purchased in
the system. |
| 10. |
Do
you charge Sales Tax? |
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A
7% Sales tax is collected only for New
Jersey residents or entities. If you are
a NJ entity who enjoys a sales tax exemption,
please contact us before the purchase. |
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Installation
& Technical FAQs |
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| 1. |
What
are the minimum software and hardware requirements
in order to run Docsvault? |
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This
article contains information about
the recommended minimum specification
to run Docsvault. It may vary depending
on the Docsvault edition. For
more information, visit the following
Docsvault web site:
http://www.docsvault.com/downloads.html |
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Docsvault
SB (Server) |
Docsvault
Pro /
Docsvault SB (Client) |
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Recommended |
Recommended |
| Processor |
Pentinum
4 or AMD Athlon |
Pentinum
4 or AMD Athlon |
| Memory |
512 MB RAM or higher |
512 MB RAM or higher |
| Display
Resolution |
1024*768 |
1024*768 |
| Operating
System |
Windows XP, 32bit
& 64bit Vista, Windows 7 or
Windows 2000, 2003, 2008 server |
Windows XP, 32bit
& 64bit Vista, Windows 7 |
| Disk Space |
30 MB + additional
for data storage |
30 MB |
| Dot Net Framework |
Version 2.0 |
Version 2.0 |
| MS Office Integration(optional) |
MS Office XP and
above |
MS Office XP and above |
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| 2. |
I
am about to install Docsvault onto
my computer. Is there anything I should
know or verify before doing so? |
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Make
sure that Microsoft .NET framework (version
2.0 or higher) is installed on your computer.
Usually the .NET framework is part of all
Windows operating systems. You might also
need the operating system indexing engine
if it’s not already installed on
your system. If the Docsvault installer
does not find it, it will prompt you to
automatically download and install it during
the first run |
| 3. |
The
installer is asking me for a Data Path
during installations. Why is this information
important? |
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The
data path is the location on your computer
where Docsvault will store all documents
that you import and other important data
related to these documents. This is important
because it allows you to know exactly where
Docsvault is saving and organizing your
files and whether you have enough free
space available on the selected drive for
your anticipated storage requirements. |
| 4. |
Do
you use proprietary format for saving
data? |
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No.
Docsvault does not use any proprietary
format for saving imported documents. The
files are saved in their original format
(ex: PDF, doc, xls, etc) in a folder structure
corresponding to the structure within Docsvault
with unique numbers. Docsvault has an inbuilt
feature to export the entire repository
in a neat folder structure with original
file names to your hard drive, USB thumb
drive, external hard drive (backup drives)
or even directly to CD/DVDs just
with one click of a button. |
| 5. |
What
scanners are compatible with Docsvault? |
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Docsvault
will work with any scanner that uses a
TWAIN or WIA drivers. Most scanners available
in the market today have either one of
these interfaces. |
| 6. |
Can
I use Docsvault with other operating
systems, such as a Unix, Linux, Mac,
etc.? |
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Docsvault
is only compatible with Windows operating
systems |
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Support
& Upgrade FAQs |
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| 1. |
Do
I have to buy technical support, or does
Docsvault include it for free? |
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No.
Unlike all of our competitors, Docsvault
offers FREE technical support. We are so
confident in the simplicity of our program
that we readily offer free technical support.
However this does not mean that our support
is anything less than rock solid. |
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Docsvault
has a complete ticket based support system.
To open up a new support issue just go
to the support section of our website and
submit a new support ticket. We are extremely
responsive and you can generally expect
a reply from us within a matter of 1-2
hours during normal business hours (many
times immediately). We usually escalate
the support to phone based in many cases
if we cannot resolve the issue over emails
and need more information specific to your
installation. |
| 3. |
Do
you offer any professional services? |
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We
do offer professional installation, training,
upgrade and data recovery services at a
very reasonable price. Please contact our
support department with your specific needs. |
| 4. |
Is
there any other way of resolving any
problems I may run into? |
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Our
website has a full Support Suite under
the support
section, including online help files,
knowledgebase, Quick Start Guides, Manuals,
User Guides, etc to try and solve your
problem quickly. Visit this site before
contacting technical support to ensure
timely resolution of your issues. |
| 5. |
Do
you charge for updates and bug fixes? |
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We
do not charge our customers for minor updates
and bug fixes. All updates within the same
major version are free. When a new major
version is released we send out announcement
emails to all our customers with an offer
to upgrade only for the difference in the
price between the new version price and
the price they paid for their version.
This way your initial investment with us
is always protected. This offer usually
lasts for 3 months from the date of our
email announcement. Thereafter you can
still upgrade to the latest version at
a 25% discount. |
| 6. |
How
often do you release updates and upgrades? |
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Minor
versions are released 2-3 times a year
with bug fixes and new features. A major
version is released approximately in 1-1.5
years. |
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