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FAQ's
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General FAQs | ||||||||||||||||||||||||||||||||||||
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Licensing & Purchase FAQs | ||||||||||||||||||||||||||||||||||||
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Installation & Technical FAQs | ||||||||||||||||||||||||||||||||||||
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Support & Updates FAQs | ||||||||||||||||||||||||||||||||||||
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General FAQs |
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| 1. | I am worried that trying to implement Docsvault will be difficult to do. My existing manual filing system is tedious but familiar. How hard is it to setup and use Docsvault? | ||||||||||||||||||||||||||||||||||||
| It is incredibly easy to setup and even easier to use. Plus you get so many other advantages that manual filing systems cannot offer, such as document profiling (indexing), efficient organization and management, security, simultaneous access, audit trails, version control, workflow, scanning support and many others. You can simulate your entire filing system through Docsvault. Installing Docsvault is just a matter of minutes. And if you are familiar with Windows® Explorer, you will be immediately familiar with Docsvault. | |||||||||||||||||||||||||||||||||||||
| 2. | You seem to have a lot of features. Do you think it’s easy enough for a normal user to learn and use all these advanced features? | ||||||||||||||||||||||||||||||||||||
| Yes. We take pride in the fact that our software is incredibly simple and easy to use. That was our goal right from the start. We have thoughtfully designed and implemented each feature so that it remains comprehensive yet simple enough for any user. If you know basic operations in Windows like drag and drop, copy and paste, and saving files in a folder structure, you are already familiar with most of the software. All of the other features are available from a simple right click on the files. And our comprehensive Online Help, Quick Start Guides, and technical support will be there for you in case you have any questions. | |||||||||||||||||||||||||||||||||||||
| 3. | What kind of files can I store in Docsvault? | ||||||||||||||||||||||||||||||||||||
| You can store any computer generated file in Docsvault that is supported by the Windows® operating system, including MS Office® files, media files, PDFs, Tiffs, engineering drawings, Web pages, and archived files. In addition, you can scan your paper documents and convert them directly into multi page PDF or TIFF files, right from within Docsvault. Optionally you can even create searchable PDF files from scanned documents automatically, using our OCR add-on. | |||||||||||||||||||||||||||||||||||||
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Licensing & Purchase FAQs |
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| 1. | What is the Docsvault licensing model? | ||||||||||||||||||||||||||||||||||||
| Docsvault Small Business edition follows the named user licensing model. For example, with a 10 user license you can create 10 usernames within the Docsvault system. You are free to install the client software on any number of workstations you wish. You may login from any computer using any username defined in Docsvault. The server software can only be installed on one computer. The Professional Edition has a single-user license and can only be installed on one computer. | |||||||||||||||||||||||||||||||||||||
| 2. | Can we run multiple instances of the server software on a single server? | ||||||||||||||||||||||||||||||||||||
| You will need a separate SB edition license for each additional instance you wish to run. | |||||||||||||||||||||||||||||||||||||
| 3. | How much does Docsvault cost? | ||||||||||||||||||||||||||||||||||||
Docsvault is hands down the most cost effective Document Management Solution in its class. Following are the pricing details and support options.
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| 4. | Are there any discounts for nonprofit or Educational organizations? | ||||||||||||||||||||||||||||||||||||
| Yes. If you are a not for profit organization engaged in direct charity work (i.e. a recognized charitable organization) or a nonprofit, federal or state government educational institute or department, we will be very happy to offer you a 20% discount on all products. Please contact our sales department with your details. | |||||||||||||||||||||||||||||||||||||
| 5. | What are the methods of ordering Docsvault products? | ||||||||||||||||||||||||||||||||||||
The simplest and quickest method of ordering Docsvault is through our online purchase page using any major Credit/Debit card or using Paypal. You may also use a purchase order for ordering in case your organization does not use credit/debit cards. Please contact our sales department for a Quote or Invoice. |
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| 6. | How soon will I get my activation keys? | ||||||||||||||||||||||||||||||||||||
| If you order using our online purchase page, your activation keys are emailed instantly and are also displayed right after the purchase process is successful. For a check purchase, we need to receive your check before we can send out the activation keys. | |||||||||||||||||||||||||||||||||||||
| 7. | Do I need to reinstall Docsvault once I receive the activation keys? | ||||||||||||||||||||||||||||||||||||
| No. All you have to do is use your activation keys to activate your current trial installation to remove the limitations forever. Activating the software simply removes the time limitations on the same trial software and activates the total number of users purchased in the system. | |||||||||||||||||||||||||||||||||||||
| 8. | Will I receive a CD/DVD or Boxed product? | ||||||||||||||||||||||||||||||||||||
| No. All our products are distributed as electronic downloads only. Customers can download any version of Docsvault directly from their Client Center login at any time. | |||||||||||||||||||||||||||||||||||||
| 9. | Do you offer a refund or money back policy? | ||||||||||||||||||||||||||||||||||||
| Unfortunately due to the nature or our product delivery and activation process a refund policy is very easily misused and hence we do not offer a refund once a product is purchased. Docsvault provides a fully functional 30 days trial of all products without any registrations or signups that can be freely downloaded from the Downloads page of our website at any time. | |||||||||||||||||||||||||||||||||||||
| 10. | Do you charge Sales Tax? | ||||||||||||||||||||||||||||||||||||
| A 7% Sales tax is collected only for New Jersey residents or entities. If you are a NJ entity who enjoys a sales tax exemption, please contact us before the purchase. | |||||||||||||||||||||||||||||||||||||
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Installation & Technical FAQs |
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| 1. | What are the minimum software and hardware requirements in order to run Docsvault? | ||||||||||||||||||||||||||||||||||||
This article contains information about the recommended minimum specification to run Docsvault. It may vary depending on the Docsvault edition.
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| 2. | The installer is asking me for a Data Path during installations. Why is this information important? | ||||||||||||||||||||||||||||||||||||
| The data path is the location on your computer where Docsvault will store all documents that you import and other important data related to these documents. This is important because it allows you to know exactly where Docsvault is saving and organizing your files and whether you have enough free space available on the selected drive for your anticipated storage requirements. | |||||||||||||||||||||||||||||||||||||
| 3. | Do you use proprietary format for saving data? | ||||||||||||||||||||||||||||||||||||
| No. Docsvault does not use any proprietary format for saving imported documents. The files are saved in their original format (ex: PDF, doc, xls, etc) in a folder structure corresponding to the structure within Docsvault with unique numbers. Docsvault has an inbuilt feature to export the entire repository in a neat folder structure with original file names to your hard drive, USB thumb drive, external hard drive (backup drives) or even directly to CD/DVDs just with one click of a button. | |||||||||||||||||||||||||||||||||||||
| 4. | What scanners are compatible with Docsvault? | ||||||||||||||||||||||||||||||||||||
| Docsvault will work with any scanner that uses TWAIN or WIA drivers. Most scanners available in the market today have either one of these interfaces. | |||||||||||||||||||||||||||||||||||||
| 5. | Can I use Docsvault with other operating systems, such as a Unix, Linux, Mac, etc.? | ||||||||||||||||||||||||||||||||||||
| Docsvault is only compatible with Windows operating systems. For more questions, see Knowledgebase... | |||||||||||||||||||||||||||||||||||||
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Support & Upgrade FAQs |
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| 1. | What support options are available? | ||||||||||||||||||||||||||||||||||||
| . | * Free 6 months support and updates (including major upgrades) included in purchase. * Annual Maintenance Subscriptions are available from the Client Center. Standard Subscription (15% of Product Price)The Standard Maintenance Subscription gives you access to our ticked based email support and all updates, fixes and major upgrades for the duration of the subscription.Premium Subscription (20% of Product Price)The Premium Maintenance Subscription includes all Standard Maintenance features plus the convenience of call back phone support for instant issue resolutions. |
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| 2. | How do I get support? | ||||||||||||||||||||||||||||||||||||
| Standard ticked based email support is available from the Client Center. To open up a new support issue just login to your Client Center account and submit a new support ticket. We are extremely responsive and you can generally expect a reply from us within a few hours during normal business hours. Premium Maintenance subscribers can use your callback support phone number to receive phone based support. | |||||||||||||||||||||||||||||||||||||
| 3. | What happens if the Maintenance Subscription is not renewed before its expiry? | ||||||||||||||||||||||||||||||||||||
It is always a good idea to keep your subscription current. Keeping the maintenance subscription current not only assures you of support and updates (even major upgrades) but it is also the most cost effective way to keep your software current even if you plan to upgrade once in 5 years and do not need any support from us. We send out several maintenance subscription reminders as early as 60 days before the expiry date to the registered email address in your Client Center Login. If, however, for any reason you missed renewing your subscription the following policy will apply to resume your annual subscriptions. You can renew or resume your subscriptions right from within your Client Center Login on our website:
* The % values are the percentage of the current price of your product configuration. |
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| 4. | Do you offer any professional services? | ||||||||||||||||||||||||||||||||||||
| We do offer professional installation, training, upgrade and data recovery services at a very reasonable price. Please contact our support department with your specific needs. | |||||||||||||||||||||||||||||||||||||
| 5, | Is there any other way of resolving any problems I may run into? | ||||||||||||||||||||||||||||||||||||
| Our website has a full Support Suite under the support section, including online help files, Knowledgebase, Quick Start Guides, Manuals, User Guides, etc to try and solve your problem quickly. Visit this site before contacting technical support to ensure timely resolution of your issues. | |||||||||||||||||||||||||||||||||||||
| 6. | How do I get updates and bug fixes? | ||||||||||||||||||||||||||||||||||||
| All eligible updates, fixes and major upgrades for your product are available from the Client Center. | |||||||||||||||||||||||||||||||||||||
| 7. | How often do you release updates and upgrades? | ||||||||||||||||||||||||||||||||||||
| Minor versions are released 2-3 times a year with bug fixes and new features. A major version is released approximately in 1-1.5 years. | |||||||||||||||||||||||||||||||||||||
