Free 6 months support and updates (including major upgrades) included in purchase.
Following Annual Maintenance Subscriptions are available:
Standard Subscription
The Standard Maintenance Subscription gives you access to our ticked based email support and all updates, fixes and major upgrades for the duration of the subscription. Standard Maintenance Subscription is 15% of the current price of your product configurationPremium Subscription
The Premium Maintenance Subscription includes all Standard Maintenance features plus the convenience of call back phone support for instant issue resolutions. Premium Maintenance Subscription is 20% of the current price of your product configuration.What happens if the Maintenance Subscription is not renewed before its expiry?
It is always a good idea to keep your subscription current. Keeping the maintenance subscription current not only assures you of support and updates (even major upgrades) but it is also the most cost effective way to keep your software current even if you plan to upgrade once in 5 years and do not need any support from us. We send out several maintenance subscription reminders as early as 60 days before the expiry date to the registered email address in your Client Center Login. If, however, for any reason you missed renewing your subscription the following policy will apply to resume your annual subscriptions. You can renew or resume your subscriptions right from within your Client Center Login on our website:| Duration after expiry | Standard Maintenance Cost* |
Premium Maintenance Cost* |
| Within 60 days of expiry (same as regular) | 15% | 20% |
| Within 1 Year of expiry | 50% | 55% |
| Within 2 Year of expiry | 75% | 80% |
* The % values are the percentage of the current price of your product configuration.
Per Incident Support
Per Incident Support is designed to get one time support if you are not an active subscriber of our annual software maintenance subscription. Per Incident Support is available for all currently supported versions and can be purchased directly from your Client Center login at any time. Per Incident Support is not available for products/versions that have reached their end-of-life.A reasonable effort will be made to resolve the issue to the customer's satisfaction. Separate per-incidents must be purchased for multiple support issues or requests.